Frequently Asked Questions
Everything you need to know about John Adams fashion, shipping, and service.
How do I determine my correct size for John Adams apparel?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a nominal shipping fee.
Where do you ship and how long does it take?
John Adams ships worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
How do I care for my John Adams luxury fabrics?
To maintain the longevity of your garments, we recommend following the specific care label instructions inside each piece. Generally, we suggest cold washing and air drying for our premium cottons and professional dry cleaning for tailored outerwear.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.